Faq's
A distinctive effort has been made in order to ensure that the information provided
is true and best of its knowledge.
What is the differencebetween kW and kVa?
The main difference between kW (kilowatt) and kVA (kilovolt-ampere) underlies in the power factor. kW is the unit of the actual power and kVA unit represents apparent power. The power factor is typically 0.8 unless specified. However, the kVA value will always be higher than the value for kW. Hence, the kW rating is primarily the resultant power output that a generator can supply based on the horsepower of an engine and kW is calculated as per the horsepower rating of the engine.
What does an AutomaticTransfer Switch do?
An automatic transfer switch (ATS) redirects power from the standard source (utility) to the emergency power (generator) during the time of power failure of the standard source. Automatic Transfer Switch identifies the power interruption on the line and in turn sends the signals to the engine panel to start. During the time of the restoration of the normal power, the ATS transfers the power back to the standard source and shuts the generator down. In this, the standard source and the emergency power are in sync.
How could a customer return the generator?
Even though we have adopted certain measures that offer product safety and integration of quality of control yet in any instance or scenario to return the product, we make a sincere request to contact us directly. Initially, we will replace the generator if it is under the warranty period, else a customer could return the generator under certain circumstances. Please consider and review our returns policy for detailed information.
What are the estimated shipping charges under shipping policy?
We ship our diesel generators across India and there are no extra charges for the shipping of the generator throughout Nation. For detailed information, kindly review our shipping policy.
